Speakers & Programme: Customer Service, Value & Sales for Outriding COVID 19

Guest & Magate Wildhorse House Speakers

Speakers Customer Service

Philip Circle

Programme

Customer Service, Value & Sales for Outriding COVID 19

Programme with Speakers Custom Sat.v.2

 

Customer Service, Value & Sales for Outriding COVID 19

April 30 Outride Customer Service

Outride: COVID 19 Business Threat Seminar

“Embracing risk for driving vision and growth”

You are invited to join us for series three in the Outride: COVID 19 Business Threat Seminar.

This edition entitled Customer Service, Value & Sales for Outriding COVID 19                it is also grounded in the theme, risk intelligence.

How is your sales pipeline since COVID 19?

What has dropped out of the funnel?

Is what’s to come bleaky our bountious?

  • Find out how to mind out sales opportunities, plan your pivot and manage performance for sustaining or growing your business  in crisis and pandemics like the corona virus.
  • Learn how to leverage online resources, social media marketing and ecommerce.
  • If you are already engaged in ecommerce come learn how to boost your results
  • Get a holistic perspective on what is quality service and customer satisfaction including where it all begins
  • Review your value, purpose, profit and delivering value
  • Find out about the 21st Century Competencies you’ll need to help you cushion the blow of the coronavirus crisis and help you power through the shock.
  • Share your experiences
  • Elevator pitches
  • Virtual business exhibition
  • Networking and fun

Featured sessions:

Leveraging Social Media Marketing to Deliver Your Pivot                                                with LaShanda Henry ― Web Business Strategist and Digital Content Creator            Founder of SistaSense Online Business Training and Support Solutions for Entrepreneurs

21st Century Competences for Outriding COVID 19 & Beyond with                              Rudi Page ― CEO, Making Connections Work & Co-Founder, SHEAMOIST Haircare System, London

Event features: Motivational movement, Mouths and Minds, COVID 19 business community experiences (open mic―diaspora, in Caribbean segment and mainstream peers), Elevator pitches (The first 20 registered to per series), one-on-one global matchmaking sessions, mainstream and diaspora entrepreneurs networking session

Programme & Speakers, click to the preceding words to view.

Be with us for this diaspora business and non-profit leaders’ event.

Please click the images below to view details.

Sales and Marketing with LaShanda Henry.v.2

RUDI Page century Competencies.v.3

When: April 30, 2020  | 2:00 PM Eastern, Toronto & New York

Where: Online

Registration Options

New to the series

To receive your access link to the seminar please register at the link below if you missed series 1 last Thursday.

https://forms.gle/PtpZAT8czWYExWpZ7

Returning attendee

Email us at magate.wildhorse (at)gmail.com  or click here.                                                Copy and paste the following in the subject line and body of your Email                          “Register me for Customer Service, Value & Sales for Outriding COVID 19”  please include your name.

Procurement officers and buyers in search of COVID 19 and other supplies are welcome to participate.

Outride: COVID 19 Business Threat Seminar is a global disapora entrepreneurs affair!                                                                                                                            Leaders of mainstream businesses with an interest in doing business with diaspora entrepreneurs are welcome to register for the match making and networking sessions.

Please note that this event is not just for small and micro-businesses, big businesses can benefit alsol.

stay-home Contact less delivery

Click here to view the series shedule.

May 5, 2020                                                                                                              Series 4a: Risk Intelligence with Mr. Leo M. Tilman                                                            President & CEO of Tilman & Company

May 7, 2020                                                                                                                Series 4: Nonprofit Governance and Response

Brought to you by Magate Wildhorse Consulting, and The Community of Practise for Caribbean Immigrant Entrepreneurs (Home of BIDEM Conference & Trade Show)

Advance or maintain the progress.

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Thank You – Strategy Planning for Outriding COVID 19

Speakers Strategy planning for Outriding COVID 19 Seminar

Thank You for Making Strategy Planning for Outriding COVID 19 A Rich & Relevant Event

Magate Wildhorse Consulting, The Community of Practice for Caribbean Immigrant Entrepreneurs and our  partners take this opportunity to thank you for attending our Outride COVID 19 Seminars.

To our speakers we thank you for the richness shared with our audiences.

We were honoured and delighted by your company ― both speakers and participants.

For those who stayed as we tested and support the COVID 19 pivot of one company during series one, we thank you for being a wonderful audience.

We are also delighted that through that experience you might feel greater confidence in making your move and risking it as you improve and make it ready for your intended customers.

Yesterday’s edition, Strategy planning for Outriding COVID 19 was well received.

We are especially thankful to the following speakers who through their contribution added to the richness and relevance of the seminar to a wider audience:

· Shariful Islam―Market Intelligence Planning and Response for the Agri–business sector

·  Dr. Mythili Kolluru ― Strategy Planning for Outriding COVID 19 ― Education sector

· Albert Ramsay ― Legal Protection in Uncertainty

· Meegan Scott ― Strategy Planning for Outriding COVID 19 ― general, diaspora businesses, government, third sector, international development, non-profits etc.

Joining us from the floor and contributing richly from the panel was Shyam Kolluru, who spoke on digital transformation.

Special thanks to Philip Bedward, who stayed on even though he was not feeling well.

Oh Rudi, Mythili, is looking forward to your next. Skills definitely relevant subject of skills set and more.

Shariful, our audience expects to hear from you again! Strategy, market systems, market intelligence, agile all coming together to add wealth.

Albert, you left us with some thought-provoking questions, we look forward to your next contribution.

Mythili, definitely food for the education sector among others.

To our participants, we heard, and we will explore your request for bringing the series to as many geographic areas as we can.

We encourage you to share the invite with your friends, family and network. From our end will do our best to get the information to you especially those who struggled with bandwidth issues from Africa.

Special salute to the Indian Diaspora, you are delighted by company and the rapport in these seminars. Mythili thank you for bringing several members of the Indian diaspora to learn and share with us yesterday.

Mark Brown

From series one: Risk Intelligence, special thanks to Mark Brown, World Jamaican of Public Speaking for taking us back to our roots in a well received motivational talk.

 

 

 

Prof. Amit Kapoor of the Insitute for Competitiveness, India.  Packed full of information on all areas to be considered from political through to business and end-users.

Dr. Amit Kapoor

 

 

 

 

 

 

Loretta N. Green Williams and Philip Bedward for Community updates from New York both Caribbean and Black American perspectives shared.

Loretta N. Green-Williams

Rudi Page, humanity, big C’s of the skills needed to succeed.

For those who missed the event as they sought to register a little close to time we encourage you to register before 12:00 Noon for each session. We need to that lead time for ensuring the integrity of events in this risk tech environment of today. See you next time.

April 30, 2020                                                                                                                    Series 3: Customer Service, Value & Sales

We truly appreciate sharing with and learning from you.

Meegan Scott

Speakers & Programme: Strategy planning for Outriding COVID 19

Guest & Magate Wildhorse House Speakers

Speakers Strategy planning for Outriding COVID 19 Seminar

Programme

Strategy planning for Outriding COVID 19 

2250 v 3300 Outride Strategy Plan Seminar Speakers .v.3

Agribusiness Market Intelligence

Strategy planning for Outriding COVID 19

Strategy planning for outriding COVID 19

Outride: COVID 19 Business Threat Seminar

“Embracing risk for driving vision and growth”

You are invited to join us for series two in the Outride: COVID 19 Business Threat Seminar.

This edition entitled Strategy Planning for Outriding COVID 19                                          is also grounded in the theme risk intelligence.

  • Find out how strategic planning in crisis and pandemics like the corona virus differs from your annual and quarterly planning.
  • Share about strategic risks thinking
  • Learn how to leverage risk intelligence for informing decision making and action for helping your organization to survive or grow in the face of disruptions and crisis.
  • Private and non-profit sector strategy response to COVID 19
  • Agricultural Business Sector — Market Intelligence Planning & Responding to COVID19
  • Virtual business exhibition
  • Networking and fun

Event features: Motivational talk, focus group, COVID 19 business community experiences (open mic―diaspora, in Caribbean segment and mainstream peers), Elevator pitches (The first 20 registered to per series), one-on-one global matchmaking sessions, mainstream and diaspora entrepreneurs networking session

Programme & Speakers, click to the preceding words to view.

Be with us for this diaspora business and non-profit leaders’ event.

Agribusiness Market Intelligence

When: April 23, 2020  | 2:00 PM Eastern, Toronto & New York

Where: Online

Registration Options

New to the series

To receive your access link to the seminar please register at the link below if you missed series 1 last Thursday.

https://forms.gle/PtpZAT8czWYExWpZ7

Returning attendee

Email us at magate.wildhorse (at)gmail.com  or click here.                                                Copy and paste the following in the subject line and body of your Email                          “Register me for Strategy Planning for COVID”  please include your name”.

Procurement officers and buyers in search of COVID 19 and other supplies are welcome to participate.

Outride: COVID 19 Business Threat Seminar is a global disapora entrepreneurs affair!                                                                                                                            Leaders of mainstream businesses with an interest in doing business with diaspora entrepreneurs are welcome to register for the match making and networking sessions.

Please note that this event is not just for small and micro-businesses, big businesses can benefit alsol.

stay-home Contact less delivery

Click here to view the series shedule.

Join us on April 30, 2020                                                                                                    Series 3: Customer Service, Value & Sales

Brought to you by Magate Wildhorse Consulting, and The Community of Practise for Caribbean Immigrant Entrepreneurs (Home of BIDEM Conference & Trade Show)

Advance or maintain the progress.

Footer sustainable develop seminar

Outride: COVID 19 Business Threat Seminar

utride covid 19 business seminar free

“Embracing risk for driving vision and growth”.

Join us for this diaspora business and non-profit leaders’ event.

Tell a friend, let’s gather in the thousands or hundreds of thousands!

Up to 1000 places reserved for entrepreneurs from mainstream majority groups              [Entrepreneurs with no Caribbean roots, Africans in Africa, all ethnicities, speaks and understand English]

Thursday, April 16, 2020 | 2:00 PM Eastern

Registration fee: Free

Speaker Sneak Preview

Mark Brown                                                                                                         Jamaica’s World Champion of Public Speaking, International Keynoter

Professor Amit Kapoor                                                                                     President & CEO of India Council on Competitiveness, Honorary Chairman at Institute for Competitiveness.

Victor Tembo                                                                                                  Head of Procurement, Green Climate Fund

Meegan Scott                                                                                                      Owner and Strategic Management Consultant at Managing Director of Magate Wildhorse Consulting, Founder of The Community of Practice for Caribbean Immigrant Entrepreneurs

Networking Session                                                                                 Orville Patrick with Music by Big 7 Promotions                                     Bring your water or champagne in your glasses and your snack of choice.       smileyred lipstick No eating of your snack before the time we remember this happening to some in 2018,                    

Moderator and convener: Meegan Scott

Watch this space for updates!

Normality risk intellligence by Meegan ScottOutride is a series of 5 stand-alone seminars and action research designed to bring diaspora and Caribbean entrepreneurs across all continents together to:

  • share experiences
  • learn how to leverage risks intelligence for driving their business vision and growth during COVID 19 and beyond
  • execute actions for driving your business forward on spot through our built-in market meeting events
  • have fun, build real networks

Event features: Motivational talk, panel discussion, COVID 19 business community experiences (open mic―diaspora and in Caribbean segment), Elevator pitches (The first 20 registered to per series), one-on-one global matchmaking sessions, mainstream and diaspora entrepreneurs networking session

Series focus:                                                                                                              April 16, 2020                                                                                                              Series 1:  Risk Intelligence

Featured sessions:

Motivational Talk for COVID 19, with Mark Brown, World Public Speaking Champion

Risk Intellgience for Outriding COVID 19, focus on Business Models, Supply Change, Customers, the raise of Authoritarian States, Future Growth, Capital, Humanity and Nature, with Professor Amit Kapoor, Institute of Competitiveness India

All speakers COVID 19 Outride black background

April 23, 2020                                                                                                          Series 2: Strategy planning for Outriding COVID 19

Featured Session                                                                                                Agribusiness Sector — Market Intelligence Planning & Response to COVID 19

COVID 19 Risk Intelligence: Are Your Legal Rights Protected in This Time of Uncertainty?

April 30, 2020                                                                                                           Series 3: Customer Service, Value & Sales

Featured session                                                                                                  Boosting Sales & Marketing with Social Marketing

May 7, 2020                                                                                                                Series 4: Nonprofit Governance and Response

Featured session                                                                                                  Risk Intelligence for Outriding COVID 19 — Key Questions,                                Practical Responses for SMEs

May 14, 2020                                                                                                            Series 5: Diaspora Supply Chain― Who’s Who

      Featured sessions

  • Disaster Risk Financing: CCRIF, Climate Risks and COVID-19
  • Digital Transformation – Process Pivots for COVID 19 and Beyond
  • Supply Chain― Diaspora Who’s Who for Outriding COVID 19
  • Diaspora entrepreneurs and wholistic sustainable economic recovery and development – A Governance Model.

May 21, 2020

Series 6: Trade, Finance and Investment

Featured Sessions 

  • Banks, Trade Finance, SMEs & COVID 19
  • Trade, Finance & Investment Insights for Outriding COVID 19
  • Deep Dive into Core Periphery Governance Network w Market Mode

May 28, 2020  

Featured Sessions 

Series 7: Wealth and Community Impact—COVID 19 and Beyond

  • Diaspora Investment Opportunities: Rechanneling Remittances Towards Productive Capital & Climate Finance
  • Delivering Impact—Strategic Planning, Assessment and Community Involvement
  • Comments on MSMEs and Diaspora Direct Investment (Jamaica & the Caribbean)

June 4, 2020  

Featured Sessions 

Series 8: Outride: COVID 19 — Old Markets, New Markets, Different Results

  • Strategic Alliances between GI Producers & Diaspora
  • The Joy Spot Motivation Talk
  • COVID 19 and Beyond — The Food Trade (An Overview)
  • 10 Steps – to Resilience & Risk Intelligence Competent Assignment

June 11, 2020

Delivered June 12, 2020

Featured Sessions

Series: 9 COVID 19 Opportunities — SDGs, Evaluation, Performance & Your Pivot

  • The Decade of Evaluation for Action – What’s in It for Caribbean Communities
  • The Joy Spot Motivation Talk
  • A Moment with Miss Lou
  • COVID 19 Opportunities — SDGs, Evaluation, Performance & Your Pivot (For profits & Non-profits)
  • Getting Ready to for re-opening of COVID 19 Closed Economic Activities & Markets

June 18, 2020

Featured Sessions

Series 10: Outride COVID 19 — Can Your National Brand Attract the Big Spend?

  • Doing Good, Doing Well: The Secret of National Image
  • The Joy Spot Motivation Talk
  • A Moment with Miss Lou
  • Jamaica Diaspora Week Salute
  • Tough Marketing for Tough Times
  • Cultural Sayings & Resilience Building Behaviours – Open Mic & Networking

Outride : COVID 19 Business Threat Seminar Series Extra

Series 11Citizen Generated Urban and Rural Data for Citizen-Centric Smart Sustainable Cities and Diaspora Change Makers

July 16, 2020

Email magate.wildhorse (at)gmail.com to be among the first to receive the link.

Embrace rIsks COVID 19 Too! by Meegan ScottExpress your interest in participating at: magate.wildhorse (at)gmail.com

Procurement officers and buyers in search of COVID 19 and other supplies are welcome to participate.

Outride: COVID 19 Business Threat Seminar is a global disapora entrepreneurs affair!                                                                                                                            Leaders of mainstream businesses with an interest in doing business with diaspora entrepreneurs are welcome to register for the match making and networking sessions.

Brought to you by Magate Wildhorse Consulting, 10 Times and The Community of Practise for Caribbean Immigrant Entrepreneurs (Home of BIDEM Conference & Trade Show)

Advance or maintain the progress.

Footer sustainable develop seminar

Outride: COVID 19 Business Threat Seminar

utride covid 19 business seminar free

“Embracing risk for driving vision and growth”.

Join us for this diaspora business and non-profit leaders’ event.

Tell a friend, let’s gather in the thousands or hundreds of thousands!

Up to 1000 places reserved for entrepreneurs from mainstream majority groups              [Entrepreneurs with no Caribbean roots, Africans in Africa, all ethnicities, speaks and understand English]

Thursday, April 16, 2020 | 2:00 PM Eastern

Registration fee: Free

Speaker Sneak Preview

Mark Brown                                                                                                         Jamaica’s World Champion of Public Speaking, International Keynoter

Professor Amit Kapoor                                                                                     President & CEO of India Council on Competitiveness, Honorary Chairman at Institute for Competitiveness.

Meegan Scott                                                                                                      Owner and Strategic Management Consultant at Managing Director of Magate Wildhorse Consulting, Founder of The Community of Practice for Caribbean Immigrant Entrepreneurs

Watch this space for updates!

Normality risk intellligence by Meegan ScottOutride is a series of 5 stand-alone seminars designed to bring diaspora and Caribbean entrepreneurs across all continents together to:

  • share experiences
  • learn how to leverage risks intelligence for driving their business vision and growth during COVID 19 and beyond
  • execute actions for driving your business forward on spot through our built-in market meeting events
  • have fun, build real networks

Event features: Motivational talk, panel discussion, COVID 19 business community experiences (open mic―diaspora and in Caribbean segment), Elevator pitches (The first 20 registered to per series), one-on-one global matchmaking sessions, mainstream and diaspora entrepreneurs networking session

Series focus:                                                                                                              April 16, 2020                                                                                                              Series 1:  Risk Intelligence

April 23, 2020                                                                                                           Series 2: Strategy planning for Outriding COVID 19

April 30, 2020                                                                                                           Series 3: Customer Service, Value & Sales

May 7, 2020                                                                                                                         Series 4: Nonprofit Governance and Response

May 14, 2020                                                                                                             Series 5: Diaspora Supply Chain― Who’s Who

Event registration link coming soon…

Embrace rIsks COVID 19 Too! by Meegan ScottExpress your interest in participating at : magate.wildhorse (at)gmail.com

Outride: COVID 19 Business Threat Seminar is a global disapora entrepreneurs affair!                                                                                                                            Leaders of mainstream businesses with an interest in doing business with diaspora entrepreneurs are welcome to register for the match making and networking sessions.

Brought to you by Magate Wildhorse Consulting, 10 Times and The Community of Practise for Caribbean Immigrant Entrepreneurs (Home of BIDEM Conference & Trade Show)

Advance or maintain the progress.

Footer sustainable develop seminar

The Marathoner

The Marathoner

Meegan Scott — The Marathoner

The Marathoner, aims to help entrepreneurs succeed in business for the long haul.  It addresses the top challenges faced by entrepreneurs in the context of the Caribbean immigrant entrepreneur (with relevance to all diaspora markets).  Many papers and magazines address the challenges that I will address but not in the context of the Caribbean immigrant entrepreneur.

In the ” Business Marathoner”, I will share:

  • research findings,
  • raise issues such as cash flow management,
  • financing your business on next to zero budget,
  • time management,
  • community support for businesses,
  • diaspora bridges,
  • focusing your business for growth,
  • grit and the entrepreneur,
  • risk management (financial, health, reputation),
  • customer service,
  • intellectual property,
  • marketing,
  • risk intelligence,
  • understanding and benefitting from the business planning processes,
  • executing plans,
  • financial statements,
  • trade,
  • topical issues,
  • finance and wealth,
  • in addition to corporate strategy planning,
  • and governance for our nonprofit and social enterprises.

The Marathoner is a self-syndicated column.  Its name Marathoner serves to debunk stereotypes related to people of colour and their ability to find success in sports but not in business.

The Marathoner is the short name for The Business Marathoner.

Since: October, 2018

About the author: Meegan Scott, B.Sc. Hons, MBA, ATM-B, CL, PMP., is Jamaican-born Strategic Management Consultant, at Magate Wildhorse Consulting in Toronto & New York.  This is a syndicated column and article.

The Case for Urgent Corona Virus & Infectious Disease Related Labour Law Review

usa-covid 19

From:

The Marathoner – Meegan Scott

I have learnt that organizations classified as essential services that also operate non-essential branches are in breach of guidelines related to social distancing and employee safety. They insist that administrative and other workers who carry out non-essential work that can be done from home operate from their offices. In some cases, staff must interact with clients who owing to the precarity of their financial and living circumstances are most likely to find themselves trapped in situations which inhibit their ability to effectively practice social distancing.

At the same time corporate offices are closed, and senior members of such organizations are working from the safety of their homes and reducing the risk to their families and loved ones. They represent the privileged who can travel in a private car, stockpile food supplies and other essentials for ensuring they are protected. Still, they call upon staff, the pawns further down the organizational chart to risk their lives and families in order to “do good”, the commuters who are without protective clothing. From their ivory towers senior management drive the burden on the health care system, risk to their staff and economic recovery.

This kind of recklessness is happening even in “mission driven” organizations that claim to exist to spread love and to transform human society (faith-based organizations included).

The management and boards of such organizations have forgotten their responsibilities related to ensuring organizational continuity, warding off reputational risks to their organizations and exposure to costly legal battles and lawsuits.

They have failed to drive authenticity and make the desired and articulated cultures and values of their organizations something that is lived.

When this reckless endangerment of life and human capital occur in the heat of the COVID 19 crisis it is high time to put legislative measures in place for protecting the less powerful, the vulnerable and all workers for that matter.

Can an organization with a board and management team that is too lazy to explore virtual options for strategy and technology update, for continuing key operations, for putting measures in place to protect staff other than their executive team be described as functional?

Effective leadership is intended to help both profit driven and mission driven organizations to bring about desired positive change, provide relevant and novel solutions as well as to respond to changes in their environment.

That includes unplanned changes that threaten human life and business continuity.

The current context:

By Tuesday March 31, 2020 New York State recorded 75,795 COVID 19 cases and 1,550 deaths. Next door in Toronto 793 cases and 11 deaths have been reported. We are aware that airborne transmission and transmission by droplet are also characteristic of the virus that causes COVID 19.

New York State is still not out of the woods from the danger of depleted COVID related hospital supplies. The virus is on track to claim as many as 240, 000 lives in the US. On March 16, 2020 Director-General Tedros Adhanom Ghebreyesus of The World health Organization (WHO) told the world that “we have not seen an urgent enough escalation in testing, isolation and contact tracing, which is the backbone of the response”.

We have seen the consequence of tardiness on the part of governments to take proactive containment measures in an effort to stay economic downturn. But we have also seen those governments scramble to come to grips with the need to slow down in order to ensure those very economies do not collapse by the time the corona virus can be contained. I wouldn’t dare to say until a vaccine is developed, though I am hoping for one soon.

WHO has led by sending home its own staff to work virtually.

SARS-CoV-2 (COVID-19) or the Corona Virus only require small quantities of liquid for droplet transmission. This occurs mainly through protective reflex actions such as sneezing or coughing. It is also spread by contact such as touching contaminated hands, the face or surfaces. We have been informed that the virus can live on such surfaces for as long as seventy-two (72) hours. The US’s Centers for Disease Control and Prevention (CDC), reported that Ribonucleic acid (RNA) from the virus that causes COVID 19 persisted on the Diamond Princess ship for 17 days after passengers left.

What else do organizational leaders need to know in order to be moved to save lives?

Where is the love and care for staff? How do you ask them to love, care and make a change in their communities when they do not matter?

Presented here is a perfect case of organizational risk from sick culture, poor governance and lack of strategy planning.

Governments must act to put legislative measures in place for protecting staff against organizations who put them at risk with the same urgency they do in wavering procedures that could delay the fight against the spread of COVID 19. The police must be instructed to refuse any letter claiming staff are essential service workers that fail to state the nature of those essential duties.

The MarathonerAbout the author: Meegan Scott, B.Sc. Hons, MBA, ATM-B, CL, PMP., is Jamaica-born Strategic Management Consultant, at Magate Wildhorse Consulting in Toronto & New York.  This is a syndicated column and article.                                                                            The Marathoner